Проблема с принтером Hp DeskJet 2136!

To resovle this problem,
I opened the setupapi log files, typically located in
c:\Windows\INF\

The easiest way to find the file you want to open is to sort this list by date modified, and lok for the latest file.

the files I found were named:
setupapi.app.log - the application (software) log
setupapi.dev.log - the device (hardware) log
I recommend starting with the device log, since install errors are usually caused by device drivers being wrong...

You can double click the file to open it in notepad
That file will typically be very large, and you'll need to page down to the end of the file to see the latest log entries.

A better solution would be to rename the 2 existing files, adding .bak to the end of the filename.
Then start the installation over again.
This time when it fails, the log file will have log entries related only to the latest install attempt, so it wil be easier to read through the file.

Once the file is open in notepad, search the file (Ctrl+F) for the word 'error'.
You can also look for lines starting with !!!(3 exclamation characters)

In my instance, I found the line
!!! sto: Driver package references a missing external file 'C:\Windows\system32\drivers\usbscan.sys'

I was able to search C drive for that file, and paste it into C:\Windows\system32\drivers

repeat install again, this time it is looking for serscan.sys

repeat search & paste, repeat install, this time it finished the install without errors.

You may need to repeat the cycle until it resolves all errors, but at least you know where to look to find a more detailed explanation of what is going wrong...
Писали на том форуме.