По поводу спора в алиэкспресс

Пришел мне такой ответ на спор. О споре: Купил я товар ждал 3 месяца, товар отслеживался буквально день, потом ничего. Я забил так как второй това который я заказал тоже не отслеживался, но пришел в норме. Подошел срок окончания защиты покупателя я открыл спор. Продавец не ответил, а Алиэкспресс прислал это (В английском я плох, но все же через транслейт перевел, и все равно ничего не понял прав я или неправ):
Dear otto_von_bismark user,

Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order 812573463225476.

Please pay more attention to the tracking information. If the package arrive at the delivery office, please contact post office to pick up in time. Buyer should be responsible for any consequences of failure to collect items in time.

According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Since your package is still in protection time, please be patience waiting for the package. Any new update of your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order".
Solutions:
Option 1: Please continue to wait for 6 days

Response time: 6 days

Please wait in patience and confirm with us whether you have received the goods when purchase protection time ends.

Note: You can resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal). If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.

Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team