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developed competitive finished broadcast

began economic origin during describe



In the late 1970s and early 1980s, the 1)_______ countries of North America and Western Europe suffered economically in the face of stiff competition from Japan's ability to produce high-quality goods at 2)_______ cost. For the first time since the start of the Industrial Revolution, the United Kingdom became a net importer of 3)_______ goods. The United States undertook its own soul-searching, expressed most pointedly in the television 4)_______ of If Japan Can... Why Can't We? Firms 5)_______ reexamining the techniques of quality control invented over the past 50 years and how those techniques had been so successfully employed by the Japanese. It was in the midst of this 6)_______ turmoil that TQM took root.

The exact 7)_______ of the term «total quality management» is uncertain. It is almost certainly inspired by Armand V. Feigenbaum's multi-edition book Total Quality Control (OCLC 299383303) and Kaoru Ishikawa's What Is Total Quality Control? The Japanese Way (OCLC 11467749). It may have been first coined in the United Kingdom by the Department of Trade and Industry 8)_______ its 1983 «National Quality Campaign». Or it may have been first coined in the United States by the Naval Air Systems Command to 9)_______ its quality-improvement efforts in 1985.